We want you to feel confident when shopping for men's leather shoes with Guangzhou Yuke Biotechnology Co., Ltd. Please review our return and refund rules before requesting a return.
You may request a return within 30 days after the delivery date.
To be eligible for a return, the men's shoe item must be:
The following footwear items are not eligible for return unless they arrive damaged, defective, or wrong size/style sent by our warehouse:
Please do not send any shoe item back without contacting our customer service first.
To request a return, email us at yukeshengwu@outlook.com and include:
Approved returned shoe packages may be sent to our company warehouse office:
Company：Guangzhou Yuke Biotechnology Co., Ltd
Mail Contact：yukeshengwu@outlook.com
Phone Number：+86 16581729400
Address：Room 694, Building A, No. 99 Fenghuang 4th Road, Huangpu District, Guangzhou (Zhongxin Knowledge City)
Important: Please contact us to get return authorization before sending a return package. Unauthorized returns will be refused and not processed for refund.
Customers are fully responsible for return international/domestic shipping costs unless the shoe item is damaged, defective, or wrong style/size shipped due to our warehouse error.
We strongly recommend using a fully trackable international logistics shipping service. Our company takes no responsibility for return shoe packages lost or missing during transit.
We charge a flat standard global shipping fee of USD $9.99 per single shoe order.
The original USD $9.99 standard shipping fee is generally non-refundable unless the return application is caused by our warehouse error, such as damaged shoes, factory defective products, or incorrect size/style delivery.
Please fully inspect your men shoe order immediately after delivery. If you receive damaged, factory defective, or wrong size/style footwear, you must contact our support team within 7 calendar days of delivery date.
Official Contact Email: yukeshengwu@outlook.com
When contacting us, please attach clear original photos of the shoe product, outer shipping carton, shipping label, and all damaged / defective / incorrect detail areas for verification.
Once our warehouse receives and completes quality inspection of your returned shoe item, we will send email notification to inform you whether your full or partial refund is officially approved.
| Processing Step | Estimated Completion Time |
| Return goods inspection by QC team | 1–5 business days after package receipt |
| Refund payment issued by our finance department | 1–3 business days after refund approval |
| Bank / Credit Card platform transfer processing | 3–10 business days, depends on your local payment service provider |
Note: The original order shipping fee may not be included in your refund amount unless the return request is triggered by our company's shipping or product quality error.